Near West American Job Center Participant struggled finding a full time job when the economic recession was in full swing. With the program, the Participant was able to get the help needed to find a new IT career. “The real challenge for me was not knowing what to put into the resume. I had plenty of design and multimedia experience, so I had a great resume in that respect, but I got two certifications from IT Career Lab (ITCL) so I didn’t know how to build a whole resume just based on that.” This participant now makes more than $20/hr working as a Technical Support Engineer.