Policy Letters provide guidance to local workforce boards, local workforce areas, and American Job Centers to implement rules and regulations on the following topics: 2025 Policy Letters: Training Provider Eligibility and Certification Policy Letter 2022 Policy Letters: On The Job Training Policy Letter 2021 Policy Letters: Customer Program Complaint and Grievance Policy Letter 2019 Policy Letters: Customized Training Policy Letters WIOA Policy Letters Incumbent Worker Training Policy Letter 2018 Policy Letters: Youth Eligibility Policy Letter Youth Stipend and Incentive Policy Letter Low Income Policy Letter 2017 Policy Letters: On The Job Training Policy Letter